Frequently Asked Questions
Everything you
Everything you
want to know
Answers to the most common questions about working with Hannah and what the process looks like from start to finish.
Getting Started
It is simple and fast. You book a free 30-minute discovery call where we talk about your business and what you need. Once you are ready to move forward, we do a 30-minute onboarding session to map your workflows and preferences. By week one your backend is already running. You message me, I handle everything from there.
Very quickly. After our discovery call, onboarding takes just 30 minutes together. There is no lengthy setup process, no unnecessary back and forth, and no waiting period. Work begins within the first week and results show from day one.
The discovery call is a free 30-minute conversation where I listen more than I talk. You share what your business looks like, what is taking up your time, and what you wish you could hand off. I ask a few focused questions to understand your situation, and then we figure out together whether and how I can help. No pitch, no pressure.
That is perfectly fine. Many of my best client relationships started small and grew naturally over time as trust built. We start exactly where you need me and scale from there at your own pace, with no pressure to take on more than makes sense right now.
Working Together
You work directly with me. I am your dedicated point of contact for everything, and I have dedicated support behind me to make sure your tasks are handled with full attention and care. You message me, I take it from there. No juggling, no wondering who is on it. Just one trusted person who shows up consistently and gets things done.
However works best for you. Most clients use email, Slack, or WhatsApp for day-to-day communication. I am responsive, I provide regular updates, and I make sure you always know what is being worked on and what is done. You will never be left wondering.
I am a virtual services CEO based in the Philippines working fully remote. I operate across US time zones so your business is always covered. Tasks are handled during your off-hours and ready when your day begins. My clients often say this is one of their favorite parts of working together.
GHL (GoHighLevel), Squarespace, QuickBooks Online, SimplePractice, Carepatron, Google Workspace, Meta Business Suite, Canva, CapCut, Slack, Asana, Calendly, Stripe, Zoom, LinkedIn Recruiter, and many more. Minimal onboarding is needed on the tools side because my team already knows most of the platforms US business owners use.
Services
My team covers six service pillars: admin and backend operations, marketing and lead generation, tech and web development (GHL and Squarespace), video and creative production, finance and accounting (QuickBooks Online), and cold calling and outreach. Most clients start with one or two and expand from there as the relationship grows.
Yes. I work with US business owners across many industries. My deepest experience is in mental health practices, insurance agencies, real estate, e-commerce, and HOA management, but the backend support I offer applies broadly to any business owner who needs a reliable operations partner they can truly trust.
Yes. I hold a HIPAA compliance certificate and treat every piece of sensitive client information with full confidentiality. For all healthcare and mental health clients, a signed NDA is included as part of our working agreement at no extra cost. This is non-negotiable for me and built into how I work.
Yes. My team builds full professional websites on GHL (GoHighLevel) and Squarespace. A standard website package includes 8 pages: Home, About, Services, Testimonials, Contact, Booking, Privacy Policy, and Terms and Conditions, with up to 3 rounds of revisions. We also build standalone landing pages for lead generation campaigns.
Payments and Terms
All payments are in USD and processed via PayPal or Wise. Retainer packages are billed weekly in advance so everything stays clean and predictable. I value long-term client relationships and I build my work around continuity, consistency, and trust.
I work with a minimum starting commitment of 4 weeks so there is enough time for workflows to settle, systems to be set up properly, and for you to see real results before making any longer-term decisions. I am looking for long-term client relationships, not short-term projects, and I believe the best partnerships are built on trust earned over time.
Absolutely. Most of my clients start with one focus area and expand as they see results and trust builds. Adding services is simple because we already have the relationship, the communication, and the context established. Just tell me what you need and we make it happen.
Still have questions?
Let us just talk it through
The fastest way to get your questions answered is on a call. Book a free 30-minute discovery call and ask me anything. No pressure, no pitch, just an honest conversation.